United Lawsuit Claims Of Manipulated Redemption Rates
Two New Jersey residents, Robert Gordon and Melissa Chan, jointly filed a lawsuit against United recently for breach of good faith and fair dealing with claims that the airline manipulated its mileage redemption rates in order to force MileagePlus members with more miles to redeem more of them for certain rewards, in this case hotel stays (flight redemptions are published and fixed).The way this came about is that Gordon and Chan were trying to book a room at the same hotel for the same dates using their United miles....