Sign up for our daily newsletterEmail addressSign upI would like to subscribe to The Points Guy newsletters and special email promotions. The Points Guy will not share or sell your email. See privacy policy.Late yesterday afternoon, United’s posted their initial response on Flyertalk in regards to their 4 mile award sale I posted about on Sunday. I’m not really shocked and don’t plan on fighting this, but my reservations do still show “This reservation has been ticketed and confirmed”, so I hope to hear from them directly soon.Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly Director, Customer Insights United AirlinesI know several commenters likened getting in on this mistake/deal/whatever-you-want-to-call-it as theft. So…[poll id=“23”][card card-name=‘The Platinum Card® from American Express’ card-id=‘22504813’ type=‘javascript’ bullet-id=‘1’]
Shannon Kelly Director, Customer Insights United Airlines
