Sign up for our daily newsletterEmail addressSign upI would like to subscribe to The Points Guy newsletters and special email promotions. The Points Guy will not share or sell your email. See privacy policy.Sometimes, you might be able to get a faster response by contacting a company on Twitter — that definitely isn’t the case with Amtrak. Yesterday, our nation’s rail operator responded to a tweet from a woman stuck in an Amtrak-operated elevator — seven months after she posted asking for help.If you have an urgent travel-related request (or plea for help) — especially if Amtrak is involved — you should probably just pick up the phone.